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Customer Renewal Specialist (Japan)

Sales/Direct Hire

CLIENT SUMMARY 

Our client is one of the fastest growing enterprise artificial intelligence and machine-learning platform in the world. A global leader in AI and Data Science platforms .  

RESPONSIBILITIES

The Customer Renewal Specialist (CSR) will drive the end-to-end contract renewal process, ensuring timely renewals while maximizing upsell and cross-sell opportunities. The CRS will be responsible for enhancing processes, mitigating risks, and delivering high renewal rates. With a customer-focused approach, the CRS will resolve challenges, negotiate agreements, and maintain strong partnerships to minimize churn and sustain customer satisfaction.

CRS will be based out of our Tokyo office and manage Japan and Korea renewals.

  • Manage the end-to-end renewal process for all assigned contract renewals, ensuring timely and successful contract renewals
  • Develop and present compelling value propositions that meet customer needs
  • Drive live engagements directly with customers to ensure partnership alignment and negotiate agreements for the next contract term.
  • Develop and execute strategies to maximize renewal rates and minimize churn.
  • Enlist the efforts of Customer Success and senior sales leadership when necessary to accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction.
  • Own contract processes to close - including reviewing renewal details, quote creation, maintenance of The company dealboard and Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature to close
  • Identify at-risk accounts and work together with the Account team to put together a strategy to secure the renewal, as needed.
  • Identify opportunities to expand The Company footprint and differentiated value within an account as part of the renewal process.
  • Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they do not want to renew, alert us that they are evaluating competing solutions, etc.


REQUIREMENTS

  • 3-5 years of experience in a customer-facing role, preferably in sales, account management, customer success, or renewal management.
  • Speaks fluent in English and native Japanese.
  • Experience managing and negotiating contracts, developing pricing proposals based on customer need, with a track record of successful closing of renewals and upselling is ideal.
  • Experience with Salesforce, prospecting/ engagement tools, and other relevant tools.
  • Proven strengths in outbound prospecting skills
  • Intellectually curious self-starter with a knack for problem-solving 
  • Has managed a book of business or prospect target list effectively.
  • Comfortable with a high volume of accounts and live engagements with prospects/customers
  • Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders.
  • Previous B2B SaaS and/or enterprise software experience

JOB ID: 2204

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