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Technical Account Manager

Post Sales (Technical and Support)/Direct Hire

OUR CLIENT:
Our client is a fast-growing global infrastructure software company that has redefined traditional data architecture through a next-generation, unified storage platform. Backed by strong leadership and rapid customer adoption, the company is known for its technical depth, customer-first mindset, and disruptive approach to enterprise data storage. This is an opportunity to join the organisation at a pivotal stage of growth and play a critical role in customer success across the region.

RESPONSIBILITIES:

  • Act as the primary post-sales point of contact and trusted advisor for assigned customers

  • Serve as the primary point of coordination across Sales, Support, Professional Services, and Engineering within the virtual account team.

  • Lead customer onboarding, establish regular touchpoints (weekly, monthly, quarterly), and own the customer success roadmap

  • Manage 2–3 large enterprise customers along with several smaller accounts

  • Drive adoption of new features, upgrades, and functionality to ensure customers realise full value from the platform

  • Proactively monitor customer environments and act as the initial point of contact for issue triage

  • Perform hands-on technical work including log collection, troubleshooting, upgrades, and pre-/post-checks

  • Plan and manage installations, expansions, and upgrades in collaboration with internal and onsite resources

  • Lead regular business reviews and maintain clear communication on account status and activities

  • Submit and track bugs and feature requests with Engineering, and contribute to root cause analyses (RCAs)

  • Advocate for customers internally while advising them on best practices to prevent future issues

  • Contribute to internal initiatives and programs to help scale and improve the Customer Success organisation


REQUIREMENTS:

  • Experience in enterprise IT infrastructure, with exposure to networking and storage environments

  • Strong working knowledge of Linux system administration and troubleshooting

  • Hands-on experience with networking concepts, configurations, and diagnostics in Linux environments

  • Advantageous experience with storage technologies, S3, and high-performance computing environments

  • Bachelors or Masters degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field

  • Comfortable with a hands-on, technical, customer-facing role

  • Willingness to travel approximately 20%

  • Customer-obsessed mindset with the ability to manage escalations calmly and effectively

  • Self-starter with strong time management and organisational skills in a fast-paced environment

  • Highly collaborative team player with flexibility to adapt as the business evolves

  • Excellent written, verbal, and presentation skills

 

JOB ID: 2296

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