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Customer Success Manager (Korea)

Sales Ops/Direct Hire

CLIENT SUMMARY

Our client is a young (about 12 years old) AI SaaS company, listed in Tokyo Stock Exchange. They provide One-stop AI solutions to help customers grow their business from acquisition, engagement to conversion and unlock new possibilities with prediction.
 

RESPONSIBILITIES

The Customer Success Manager is responsible for manage the customer success function of the company solutions business unit in South Korea.

The Customer Success team primary goal is to create and implement effective business and technical solutions at customer sites, requiring strong communication skills to manage and align client requirements and expectations.

  • Drive Company growth strategy by focusing on customer satisfaction, renewals, and upsells.
  • Enhance customer lifetime value by defining and optimizing the customer journey, deploying value-driven programs, and identifying growth opportunities.
  • Achieve high customer retention, satisfaction, and expansion, meeting quarterly goals.
  • Address customer challenges swiftly, leveraging insights to improve team processes and the product.
  • Evaluate and refine the onboarding program to boost immediate and long-term adoption.
  • Collaborate with sales, product, and tech teams to align objectives and support client satisfaction.

REQUIREMENT
  • Minimum of 3 years of experience in Customer Success or Account Management within a high-growth SaaS company or agency setting.
  • Strong background in digital marketing and online advertising.
  • Proven strategic thinker with deep analytical skills; adept at developing frameworks, analyzing data, and using tools to optimize team operations, align with senior stakeholders, and resolve complex problems to drive performance.
  • Technical expertise in SaaS and the ability to effectively communicate with technical customers is highly advantageous.
  • Bachelor degree in a relevant field.

GOOD TO HAVE
  • Adaptability: Fast learner with the ability to thrive in a dynamic, fast-paced environment.
  • Organizational Skills: Strong organizational and people management capabilities.
  • Collaboration: Effective collaborator skilled at driving cross-functional initiatives.
  • Communication: Excellent communicator with strong presentation skills.
  • Sales Experience: Sales or pre-sales experience is a plus.

JOB ID: 2139

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