Our client is a Singapore based solutions provider and has been incorporated since 1998. Their main domain expertise and experience in Homeland Security and Infocom Security.  They deliver full turn-key solutions from design, integration, commissioning to post-implementation maintenance and support.

They are identifying a Senior Engineer (Infra Project Maintenance Lead)



  • Monitoring service level agreement (SLA) performance for compliance.
  • Analyzing and reviewing service performance against the service level agreement (SLAs).
  • Developing, managing, and administering service management best practices.
  • Facilitating communication between departments in order to define and maintain the service level agreement (SLAs) required for each business unit.
  • Organizing and maintaining the regular service level review process with internal stakeholders.
  • Initiating required actions to maintain or improve service levels, including facilitating Service Improvement Plans.
  • Providing regular feedback to management and stakeholders regarding status, and effect of outstanding issues.
  • Ensuring that the service level management process and working practices are effective and efficient, and that all stakeholders are sufficiently involved in the service level management process.
  • Developing service management strategies and identifying staff, tools and specialized support to ensure processes are providing maximum efficiency.
  • Assisting in the development, implementation and continual improvement of ITIL processes.
  • Working closely with Operations, Infrastructure, Engineering and Applications teams to establish processes and service level objectives that ensure system issues are resolved and user concerns are addressed.
  • Develop and use metrics/analytics/KPI to identify trends and preventative measures to ensure a "best in class" level of client support and service, and determine areas for improvement
  • Collaborate systems and networks development tasks to include requirements, design, procurement, implementation, configuration, documentation, integration, testing, maintenance and upgrade
  • Provide on call, 24x7 supports for systems and networks on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages.
  • Create and maintain programmatic and technical documentation to ensure efficient planning and execution.
  • Performing additional tasks and supporting special projects, as required. 
  • Coordinate with various members of Support Services Management and technical teams to optimize technology services.
  • Require to provide a monthly SLA summary presentation to Customer relating to all projects under the Master SLA during the SLA or Management (MRMP) Meeting.
  • To be aware and manage of Severity 1 incident and as and when necessarily to report the status to the Project Director/or Customer.
  • Require to have a good understand of the incident problem and status especially for Severity 1 Incident and manage the expectation from the customer.
  • Lead the post-delivery team to maintain and keep track of all post-delivery projects relating to:
    1. Track, Manage and Renew All Projects’ Support Contracts
    2. Maintain Inventory/Asset list
    3. Schedule all preventive maintenance and ad-hoc task
    4. Compile and deliver all forms of maintenance reports (e.g., installation report, incident report, scope of works, certificate of completion, quarterly preventive maintenance report, ISO report, billing, etc.)


  • Bachelor’s degree in field of information technology, engineering, computer science or equivalent work experience is required.
  • 3+ years of experience of operational and/or client service experience required.
       *   Good team worker who can also carry out assignments independently.
  • Knowledge of IT Infrastructure such as Servers, OS, Network, Virtualization, Cloud, Storage and Backup Solutions.
  • Strong aptitude for technology required, including proven ability to learn new platforms, systems, processes and skills sets.
  • Strong analytical skills, and high attention to detail.
  • Exceptional customer focus and professional acumen.
  • Excellent interpersonal skills, and communication skills (written and verbal).
  • Understanding of negotiation, conflict and risk management skills.
  • Excellent vendor relation management skills.
  • Quality Escalation Management, Account Management/Review, Exception Handling, Costs/Overhead Management, Contract Renewal skills and ensure that all SLA/KPI are met.
  • Excellent organizational and time management skills, including the ability to manage multiple assignments and priorities in a fast-paced environment.
  • Ability to act as a good team player demonstrating dedication, reliability, adaptability, initiative, good judgement and ability to work independently.

Good to have:

  • Skills in Microsoft Azure, Operations & Support, Window servers (AD, Clustering), Linux (Red Hat, Centos, Ubuntu, Etcetera), Systems Security, Performance and Monitoring
  • Technology background and skills in Storage Area Network (SAN) or Network Attached Storage (NAS)
  • Comprehensions in Networking
  • Knowledge in Virtualization, VMware
  • Understanding in Backup and Recovery Application (NetBackup)


JOB ID: 2026

Tell A Friend
Your Name*
Your Email*
Job Title*
Friend Email*
Friend Email
Friend Email
Friend Email
Friend Email
Max Length Is 250 Chars
Tell A Friend
Job successfully sent to friends