Technical Account Manager (TAM) serves as the linchpin of every customer engagement. Working closely with our customers to demo, deploy, operationalize, and extend our platform, TAM thrives on solving problems and building new technology. As a TAM, you will be faced with an endless series of hard problems to tackle as our customers revolutionize enterprise operations and security with the Client. Because the TAM position encompasses a wide range of responsibilities and opportunities, we seek exceptionally versatile candidates with demonstrable acumen in each of the below areas.

Your job:

  • Work closely with our customers to:
    • Demo, deploy, operationalise, and extend the Client's Platform
    • Solve problems and build new technology (R&D)
    • Consistently and cogently address our customers’ needs through astute verbal and written communication skills
    • Thrive in a team-oriented culture through delivering a significant individual contribution while collaborating with and strengthening teammates
    • Think critically, spanning the sales process through customer support, troubleshooting, and developing new capabilities on the it's platform
    • Work closely with CSMs on improving Client's operational status within key accounts
  • Expected to travel up to 30% of the time on average (can vary by region)

Our requirements:

  • Education
    • BS degrees in computer science, MIS, or equivalent experience required
  • Experience
    • Demonstrated experience in technical positions required
    • Demonstrated experience in customer-facing or customer support positions
    • Substantial operational experience in endpoint operations or security
    • A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes
    • Demonstrated aptitude in one or more programming languages
    • Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
      • Endpoint Security
      • Endpoint Support/Troubleshooting
      • Incident response
      • Systems Management
      • Systems Administration
      • Software Engineering
      • Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)
    • Demonstrated critical thinking skills
    • Excellent written and verbal communication skills
    • Naturally team-oriented with a mission first attitude

 

JOB ID: 1747

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