This Cybersecurity company is based in Singapore and looking for dynamic candidates for its growing team. It is also listed as Forbes "Best workplace! and a Gartner Magic Quadrant Leader in their field of security applications
Provide remote expert technical support for the company’s worldwide enterprise customers and partners. Maintaining the highest level of expertise throughout all company products, including integration of Company's products with 3rd party enterprise system.
Perform advanced analysis, troubleshooting, problem isolation of customers and partners’ issues and requests. Sustaining a high level of customer relations whilst managing multiple cases simultaneously.
At least 2 years’ experience in Technical Support or a position of similar nature in a software company