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Renewal Specialist WW

Sales/Direct Hire

CLIENT SUMMARY
Our client is a leading US Tech Vendor that provides a secure and interoperable collaboration platform designed to enhance business communication. The platform supports email and group calendars, document sharing, drag-and-drop items, chat, video conferencing, and more. They are committed to creating seamless, integrated solutions that improve efficiency and productivity across industries.

They are seeking a dedicated and dynamic Renewal Specialist to manage the renewal of support services and license subscriptions for both existing and churned customers.

In this role, you will foster long-term relationships with clients, ensuring timely renewals and addressing customer inquiries. You will also identify opportunities for upselling or cross-selling additional products while working closely with sales, marketing, channel, and support teams to ensure customer satisfaction and retention.

RESPONSILBILITIES

  • Proactively manage the renewal process for support service contracts and license subscriptions in your designated territory.
  • Send renewal notifications, provide quotes, and adjust contracts or subscriptions as required for existing customers.
  • Collaborate with customers and local partners to ensure timely renewals and maximize revenue retention.
  • Develop strategies with distributors and partners for early renewal campaigns, contributing to regional sales plans.
  • Maintain accurate records of customer interactions and renewal activities in the CRM system for effective reporting and forecasting.
  • Identify upselling or cross-selling opportunities during the renewal process.
  • Track and report on renewal metrics, progress towards targets, and contribute to sales forecasts.
  • Build and maintain strong relationships with channel partners, distributors, and customers to support timely renewals.
  • Collaborate with internal teams to address customer concerns that may impact renewal decisions.
  • Monitor upcoming renewals, proactively reaching out to customers to secure them.
  • Stay informed about licensing programs, pricing, and renewal policies, and communicate value propositions effectively to customers.


REQUIREMENTS:

  • 3-5 years of experience, preferably in the software industry, with a Bachelor degree in Business Administration, Marketing, or a related field.
  • Proven track record of exceeding sales targets and quotas.
  • Strong communication and interpersonal skills to build relationships across diverse stakeholders.
  • Excellent presentation, negotiation, and opportunity management skills.
  • Proficiency in CRM tools, especially Salesforce.
  • Ability to thrive independently and as part of a team in a fast-paced environment.
  • Exceptional time management and organizational skills.
  • Fluent in English; proficiency in additional languages (EMEA or LATAM) is a plus.


DESIRED COMPETENCIES/ SKILLS:

  • Experience within the software industry or SaaS.
  • Knowledge of licensing structures, pricing, and renewal policies.
  • Familiarity with regional sales strategies and campaigns.
  • Ability to handle multiple priorities simultaneously in a high-energy environment.

 

JOB ID: 2179

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