Our Client is looking for a Client Manager who
  • is client-centricity coupled with problem-solving
  • has strong business acumen and negotiation skills in crafting solutions for business and client 
  • has entrepreneurial mindset
  • is a atural team player 
  • is a Quick learner 
  • is a strategic future thinker

  • Client ownership and relationship builder
  • Take responsibility to manage and grow client relationships to drive expansion and renewals across all solutions and services
  • Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership
  • Lead the business conversations at C-level
  • Become the reliable point of contact to further strengthen relationships
Client and industry expert
  • Be the trusted advisor in terms of relevant industry, product, and service knowledge, to provide valuable insights to the client and its industry
  • Owning the sales process
  • Collaboratively work with internal sales team especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and ensure the scope of work and proposals are tracked, managed, and delivered on time
  • Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets
  • Using sales methodologies and tools such as target plans, opportunity plans and account plans to develop and implement new opportunities
  • Maintain a pipeline of leads on Salesforce.com
Deal structuring
  • Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
  • Lead business negotiations for contracts ensuring deals are risk-free and profitable
Client retention and expansion
  • Minimize churn and maximize retention in assigned accounts
  • Actively search for expansion opportunities

Knowledge and Skills Required
  • Good knowledge of Software Applications
  • Customer value management and understanding profitability and ratios of clients
  • Ability to ask the right questions and tell great stories and have empathy with the client’s challenges. 
  • Superior communication skills

Required Experience
  • Demonstrate an impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. Eg selling complex solutions and services to the C-suite in large enterprise accounts.
  • Proof of structuring large, multi-year profitable contracts
  • Demonstrate the ability to build strong relationships with clients and internal counterparts across all levels
  • Experience in managing the entire sales process, contracting process, and legal implications of a deal

Required Qualifications and Certifications
  • A post-graduate type degree such as an MBA or similar would be advantageous.


JOB ID: 2083

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