Client Services Engineer (CSE) fulfills a vital role in our organization by serving it's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Account Managers, fellow Engineers, Customer Success Managers, and Sales Account Managers. CSE contributes to each customer’s success by operating and maintaining it's platform and modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on on-site with the customer. 

Your job:
  • Work closely with our customers to:
    • Operationalize, administer and maintain the Platform to solve complex technical issues independently or with the help of teammates
    • Identify opportunities for our customers to get greater value from its platform
    • Consistently and cogently address our customers’ needs through astute verbal and written communication skills
    • Identify and rapidly assign tier 3 support cases to TAMs
    • Conduct daily health-checks on assigned accounts
    • Work with TAMs on strategic customer activities
    • Contribute to and track activity, after action, root cause and daily status reports
    • Document best practices and Play Book entries
    • Work closely with CSMs on improving its operational status within key accounts
    • Provide technical direction to customer IT support staff
Our requirements:-
  • Education
    • BA/BS or equivalent experience required
  • Experience
    • 5 years of experience in IT/Consulting
    • 5 years of experience in Systems Administration/Engineering
    • Hands-on Tanium experience a major plus
    • Strong troubleshooting skills
    • Ability to articulate and communicate
    • Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
      • Endpoint Security
      • Endpoint Support/Troubleshooting
      • Incident response
      • Systems Management
      • Systems Administration
      • Software Engineering
      • Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)
    • Demonstrated critical thinking skills
    • Ability to break a problem down into manageable, ordered piece parts
    • Ability to convey problem statement and plan of attack to others

JOB ID: 1756

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