Progression Search - Client Manager

Our Client is looking for a Client Manager who

is client-centricity coupled with problem-solving
has strong business acumen and negotiation skills in crafting solutions for business and client
has entrepreneurial mindset
is a atural team player
is a Quick learner
is a strategic future thinker

RESPONSIBILITIES

Client ownership and relationship builder
Take responsibility to manage and grow client relationships to drive expansion and renewals across all solutions and services
Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership
Lead the business conversations at C-level
Become the reliable point of contact to further strengthen relationships

Client and industry expert

Be the trusted advisor in terms of relevant industry, product, and service knowledge, to provide valuable insights to the client and its industry
Owning the sales process
Collaboratively work with internal sales team especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and ensure the scope of work and proposals are tracked, managed, and delivered on time
Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets
Using sales methodologies and tools such as target plans, opportunity plans and account plans to develop and implement new opportunities
Maintain a pipeline of leads on Salesforce.com

Deal structuring

Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
Lead business negotiations for contracts ensuring deals are risk-free and profitable

Client retention and expansion

REQUIREMENTS
Knowledge and Skills Required

Good knowledge of Software Applications
Customer value management and understanding profitability and ratios of clients
Ability to ask the right questions and tell great stories and have empathy with the client’s challenges.
Superior communication skills

Required Experience

Demonstrate an impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. Eg selling complex solutions and services to the C-suite in large enterprise accounts.
Proof of structuring large, multi-year profitable contracts
Demonstrate the ability to build strong relationships with clients and internal counterparts across all levels
Experience in managing the entire sales process, contracting process, and legal implications of a deal

Required Qualifications and Certifications

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Client Manager