Our client is a US Technology distributor, merging their 3 lines of businesses, namely mobility, logistic and ITAD to form Commerce & Lifecycle Services. Their services include marketplace connectivity, order management, fulfillment, transportation management, reverse logistics, repair, recycling and resale.
The eCommerce Technical Leader reports directly to APAC CIO and indirectly to Global CTO, will lead and enable ecommerce ecosystems and digital landscape that serves the APAC region needs and increases market penetration.
He/She will partner with global digital team, to advocate regional technical requirements, as well as business cases and outcome. S/he will leverage the global digital team for enterprise digital suites, and partner with APAC software product team for additional feature development for product-market-fit.
S/he will also work with regional sales, marketing, operations/change management, vendor management and in-country IT, to lay out a technical roadmap for partners and resellers, and drive/execute digital programs, while managing stakeholder expectations.
He/She would be a seasoned ecommerce leader who can leverage web analytics and data to help in-country leaders position eCommerce as a growth channel.
Responsibility 1: eCommerce Technical Roadmap & Product Market Fit
Supporting Actions: Understand each of APAC country’s business model and resellers/partners’ buying behaviors and technology capabilities, in order to lay out a technical roadmap for product market fit, partner with global Digital team on implementation, and manage last-miles delivery. Improve customer online journey by benchmarking in-country eCommerce trends and features. Engage enterprise architect, software architect, and infrastructure teams, to own the evaluation and selection of hardware or software integration for each country, if required for local requirements. Increase reusable software components/feature across countries, in order to drive speed and consistency in user experience.
End Results: Implement eCommece platforms and tools and execute a technical roadmap for product-market-fit.
Responsilbility 2 : Partner Integration, Software Deployment, & Product Adoption
Supporting Actions: Experience with EDI integration, including mapping, standards (ANSI-X12, XML, EDIFACT, etc), and communication methods (AS2, FTP, etc), and ability to execute and lead software teams to deliver per partner variation. Manage and prioritize feature delivery to increase B2B adoption in APAC. Standardize a framework for partner engagement, testing, and production cutover. Responsible for post implementation support of application to be kept within SLA. Responsible for keeping the revenue generating applications up and running with minimum disruption. Ability to evaluate/conduct A/B testing for product market fit or feature adoption effectiveness. Leverage web analytics and user behavior trends, to identify leads, analyze and measure feature usage, user adoption, conversion, etc, in order to proactively position for pivots or enhancements.
End Results: Enable Partner Integration across APAC. Grow APAC online/web/ecommerce with right features and analytics. Prioritize features needs based on business outcome and reseller models.
Responsibility 3 : Innovation
Supporting Actions: Work with in-country business leaders and customers to identify, test and scale global/regional innovations that benefit the ecommerce experience and user experience. Relevant technologies may include RPA, AI/ML, AR/VR, etc. Benchmark against market leading B2B ecommerce sites and features and generate ideas for incremental lead generation.
End Results: Sustainable innovation that can pivot from country to country, ERP-to-ERP, and platform-to-platform.
Job Qualifications and Educational Requirement
Guidelines: Provide the education, experience, skills and competencies necessary to perform the position.
Guidelines: Provide the IM Competencies necessary to perform the position.
Guidelines: Indicate any information that would be helpful in understanding the nature, scope or purpose of the position, or any unusual or hazardous conditions associated with performing the position.
GOOD TO HAVE