Our client is a reputable security vendor globally and has also been named Best Workplace by Fortune Magazine and is a Leader in the Cybersecurity field, being the premier product used in more than 6000 top companies worldwide. 

Your responsibilities:

  • Plan and oversee the execution of the product plan, and customized according to the customer's needs for ensuring the success in meeting the customer's goals.
  • Guide the customer with the best security practices aimed at rapid risk reduction.
  • Assume overall customer adoption responsibility and act as a critical issue management role.
  • Serve as the primary point of contact during planning, deployment and post-implementation.
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs. Through usage and adoption analysis drive renewal of subscription, expansion, and product improvement.
  • Working closely with internal R&D and Product Management teams on service usage, user experience, automation, and other topics, influencing the product roadmap
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
  • Deploy and configure with the customer and integrate the service with the customer's environment

 

Requirements:

  • 5+ years of professional work experience as part of an enterprise software company or systems integrator
  • 3+ years of experience at a SaaS or security vendor in a consultancy or customer success role
  • A wide understanding of technologies and technical disciplines, including databases, networking, systems administration, application development, and information security
  • Experience setting up and installing enterprise-grade software on both Windows and Unix platforms
  • Experience with Active Directory and IDP systems in Enterprise environments
  • Ability to understand critical issues and bring appropriate resolution to complex problems
  • Ability to anticipate risks and devise solutions in the moment
  • Ability to understand Enterprise customers and their drives for success
  • Excellent organizational skills with the ability to manage multiple projects
  • Strong written and verbal communication skills; ability to communicate to different target audiences
  • Security+, or similar security certifications preferred

JOB ID: 1682

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