Our Client's mission of contributing to society through the development of superior, original technology and products in mind, they engage in Social Innovation Business on a global basis, putting their IT and OT (operational technologies) to use in the advanced social infrastructure systems they provide to create a future where people can live safer and richer lives. Moving forward, they will take their Social Innovation Business to a more advanced phase with enhanced digital technologies to accelerate "collaborative creation," tackling shared issues and crafting solutions together with our customers and partners.

Our client is looking for a Senior Service Delivery Manager who will be responsible for driving continuous improvement approach for complex services in intricate scenarios such as multi-sites delivery, multi-vendors, and providing high visibility for global stakeholders.

The Job

  • Oversee solutions deployments and ensures proper business value while maintaining high customer/partner satisfaction
  • Client facing on business process optimisation, implementation and project management
  • Develop and expand client base in financial institutions
  • Ensure that works are delivered on time, meet business & technical requirements and are within the agreed budget
  • Establish and maintain effective working relationships, breaking down barriers for the team
  • Support coach and enable partners to drive delivery excellence through customer satisfaction activities and behaviours


  • Min. 5-10 years of pre-sales, service delivery and project management experience with financial institutes
  • Min. degree in IT or Computer Engineering, or equivalent
  • Hands-on experience in vendor management
  • Ability to travel within Asia (estimated 10% of the time)
  • Customer-centric with good people management skills

JOB ID: 989

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