Client Summary:

Our Client is a fast-growing company (50% growth YoY since 2008) reaching 1.8 Bn€, covering 4 continents through 27 countries and employing 1600 people,  focused on launching cybersecurity start-ups in Europe, Middle East, APAC and NA.

Responsibilities:

Your task is to develop and lead a team of highly qualified customer-facing experts to drive adoption of “Passport Services”

Charged with conducting daily operations for the Professional Services (PS) team, the Regional Director of Professional Services APAC helps in-country (Singapore, Malaysia, Philippines, Indonesia, Viet-Nam, Thailand, India, Australia and New-Zealand) sales and technical teams with go-to-market planning and execution processes, crafting services deals and then monitor and optimize the services delivered.

This person will coach our growing team of consultants and engineers and ensure that we continue to deliver outstanding services to our customers and partners

The Director will support the services scoping process by training consultants and pre-sales engineers to write SOWs and overseeing SOW review. To evolve the business, you will work with the Regional Directors, Group Director Services and the in-country Services Portfolio teams to incubate new service offerings, assist in implementing local structures and educate other teams about existing offerings and capabilities.

By collaborating with peers in other departments this person will ensure that knowledge gained by consultants in the field is brought into the organization in a constructive manner that informs the evolution of our products and service offerings. Objective is to ensure excellent Professional Services performance by making proactive change to our services practice, ensuring continued growth and alignment with customer needs.

Expectations:

  • Foster a sales culture
  • Work with sales teams to identify and sell the services that align with desired customer outcomes
  • Continuously evolve the services team portfolio
  • Structure virtual teams to leverage employee skills in-country while addressing customer demands
  • Own and monitor customer delivery to ensure projects proceed to outcome
  • Work with sales teams, practitioners and customers to identify and develop service offerings that drive adoption
  • Build key customer relationships
  • Operate with excellence from scoping to delivery
  • Work cross-functionally to improve processes like scoping, scheduling and delivery monitoring
  • Develop and own business relationships with principal partner organizations

Qualifications

  • 10+ years’ experience structuring, managing and growing a Professional Services team in channel oriented cyber security / cloud business
  • Familiarity or recent experience in the cyber security, cloud or datacenter transformation domains with an emphasis principles and practices.
  • Strong leadership skills, with proven success in developing, engaging and motivating staff, as well as working effectively across departments.
  • Comfortable writing and editing statements of work for Professional Services engagements.
  • Business skills, such as profitability and margin understanding, subcontracting, deal structure
  • Excellent time and project management skills
  • Experience generating and interpreting key metrics for service delivery
  • Experience supervising staff, including hiring, performance management, and team building.
  • Strong customer relations and presentation skills
  • Joy from growing and developing staff
  • Passion for problem solving
  • Ability to travel regionally
  • Highly proficient in both spoken and written English

 

JOB ID: 1232

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